Responsible Gambling
At Joka Casino, we believe that gambling should always be a form of entertainment. We are committed to helping our players stay in control and play within their limits.
Our platform provides a variety of tools and resources to ensure that your experience remains safe and enjoyable. Responsibility is a core pillar of our Safety and Trust commitment.
Tools to Manage Your Play
We recommend setting up limits as soon as you register.
Deposit Limits
Set a daily, weekly, or monthly limit on the amount you can deposit into your account. This helps you stick to a budget.
Session Timers
Receive notifications to track how long you have been playing. Time flies when you are spinning pokies, and these alerts help you take a break.
Self-Exclusion
If you need a long-term break, you can request a permanent or temporary exclusion from the platform through our support team.
Recognising the Signs
Gambling stops being fun when it negatively affects your life. Ask yourself the following:
- Do you spend more than you can afford?
- Do you chase losses to try and win back money?
- Does gambling interfere with work or relationships?
- Do you hide your gambling habits from others?
Where to Get Help
If you feel you are losing control, please contact these Australian professional organisations:
- Gambling Help Online: 1800 858 858
- Gamblers Anonymous Australia
- Lifeline: 13 11 14
Responsible Play FAQ
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How do I activate a cooling-off period?
You can request a cooling-off period (24 hours to 6 weeks) via your account settings or by contacting customer support.
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Can I reverse a self-exclusion?
No. For your protection, self-exclusion is binding and cannot be reversed until the selected period has fully expired.
